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Email : info@euds.com.vn
Address: DVTM06, MHDI tower, 60 Hoang Quoc Viet Street, Nghia Do, Cau Giay, Ha Noi
Don’t bend or roll your mattress as it can damage the springs (and invalidates your 30-year guarantee).
Moving house? Keep your mattress well-wrapped, laid flat and supported at all times.
By occasionally (3-6 months) turning your mattress you can extend its life even further.
Don’t worry if the tufts on your mattress ever snap – they’re designed to keep all the luxurious fillings in place and will break if put under a lot of pressure. The good news is that they’re easy to replace.
Regularly check the fixings of your divan legs or castors as well as any divan linking plates. Make sure everything’s nice and tight.
Try to avoid sitting on the edge of your bed as it puts pressure on the edge springs and could break the border stitching.
As tempting as it is, don’t let children bounce up and down on the bed as it will damage the springs.
Don’t use your mattress in a plastic bag or with a plastic bag between the mattress and divan, as it can cause damage through condensation.
Don’t use a Vispring mattress on a base with slats more than 7.5cm apart (3”). If you are using a slatted base, we’d recommend using a mattress pad to minimise wear.
Don’t use a Vispring mattress on a worn-out divan or old bed base. It will shorten the life of your mattress and might void the guarantee.
A Vispring luxury mattress has generous layers of upholstery and natural fibres, therefore, they can take a little time to settle down and for your body to get used to them.
We recommend waiting at least one month to allow this to happen, by then your mattress will get softer.
As our collections consist of only pocket sprung mattresses, you may notice that on arrival your mattress looks slightly smaller than your divan base. Occasionally, depending on shipping method and times, mattresses can contract a little during transit (up to 10cm), but we assure you that your mattress will return to its normal size with use. Regular dressing and plumping of the mattress will speed up this process.
As your luxury Vispring mattress contains a range of natural materials, sometimes a ‘organic’ odour can be detected when the product is new. If this happens, please open the windows in your room, allowing the mattress to air out and the odour to disperse. Pull-back your bed linen daily to allow your mattress to air, letting the natural fibres breathe and help any moisture to evaporate after a good night’s sleep.
Tất cả các sản phẩm đệm Vispring đều chứa các vật liệu tự nhiên tinh tế nhất; do vậy, những phần tiếp xúc với cơ thể sẽ bị lún nhiều hơn. Việc lật đệm sẽ giúp cho những chỗ lún được làm phẳng lại, duy trì tình trạng ban đầu và tang tuổi thọ của đệm. Chúng tôi khuyên quý khách nên lật đệm 2 lần 1 tháng trong 3 tháng đầu và sau đó thì mỗi quý 1 lần.
Yes, it is normal for your mattress to form around your body contours. Both natural settlement and frequent turning will reduce compression marks over time.
Our approximate guidelines for natural settlement on turn-able mattresses are as below:
6 months – 1 year: 4cm
1-2 years: 4.5cm
2-7 years: 6cm
7-15 years: 7.5cm
15 years+: 9cm.
The quality of the materials and craftsmanship that goes into every Vispring luxury mattress and bed ensures their owners, with correct care, can enjoy many years of the finest sleep. How long you can, or want to, keep your mattress is usually down to personal preference and how well you have cared for your mattress. Most of our customers enjoy decades with their Vispring mattress.
It is however important not to confuse how long you can enjoy your Vispring mattress with our Guarantee. The Guarantee is designed to protect you in the unlikely event of damage that is due to faulty workmanship or components.
Please see Vispring 30-Year Guarantee Terms and Conditions here: https://www.vispring.com/en-uk/terms-and-conditions/
Your product is guaranteed against structural failure and faulty workmanship. If during the guarantee period, your mattress requires attention, in the first instance, please contact the store where you made your purchase and provide details about your concern
You can find all our retailers on our website: https://www.vispring.com/en-uk/find-a-store
